Delivery
Last orders for Christmas: 20th December for UK only. Please go check the Royal Mail website (https://www.royalmail.com/christmas/last-posting-dates) for last delivery dates for your country.
If in stock, orders will be sent within 3-5 working days of when the order was placed and accepted.
For bespoke or out of stock items, delivery can range from 4-6 weeks, please contact us for further information.
We offer free delivery on all orders to the UK. For all UK deliveries, we will ship using Royal Mail Special Delivery Guaranteed service. Once shipped, approximate delivery time for items in stock is 1 working day.
For EU countries, we will ship using the Royal Mail International Tracked and Signed service which takes 3-5 working days to deliver once the item is shipped. Free shipping to the EU for orders over £500, any orders below this amount will be charged £15 for shipping.
For the rest of the world, we will ship using the Royal Mail International Tracked and Signed service which takes 6-7 working days to deliver once the item is shipped. Free shipping for orders over £1000, any orders below this amount will be charged £30 for shipping.
All of our shipping services will be fully insured.
Please note we cannot be held accountable for any duty or tax charges applied and these will be payable by the customer. We also cannot account for any delays that may be incurred here either.
Returns & Exchanges
If you wish to exchange or return an item then we are happy to do it within 14 days of the date you received it. We will exchange or provide a refund for goods that have not been worn, damaged and must be in the original packaging. We are unable to cover the costs of the postage/shipping for returns. All returns must be sent back to us on a fully trackable service which includes insurance to the value of the product. Please contact us at info@brookejewellery.com for your return request.
Note, items that are bespoke, custom made, personalised, engraved, made to order or resized/altered cannot be exchanged or returned.